We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, you will need to post the item(s) to PO BOX CP370 CONDELL PARK NSW 2200 at your cost. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned (unless damaged on receipt), like our care goods (Purifas FacePad and Hygiene Consummables). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
The current climate has resulted in a steep rise in inflation with no immediate let up in sight. This in turn has had a massive impact on businesses, with operating and production costs increasing exponentially. How will your business survive? What strategies have you adopted to guarantee your survival? One sure-fire way is to pass on some of these costs to your customers and now could be just the time to do it.
As a multi-award-winning business, Purifas has remained steadfastly committed to providing a range of fit-for-purpose hygiene solutions for therapy professionals that offers unrivalled clinical protection and comfort, which is why we are excited and proud to announce the launch of the long-awaited BodyShield and BodyShield Dispenser.