Returns & Refunds Policy

We have a 30-day returns policy, which means you have 30 days from receiving your item(s) to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, with tags and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@purifas.com. Returns are to be sent to: Purifas, PO Box CP370, Condell Park, NSW 2200.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. If you receive a refund for your item, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

You can always contact us for any returns, refund or shipping question at customerservice@purifas.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you've received the wrong item, so that we can evaluate the issue and rectify it.

Exceptions/Non-Refundable Items

Certain types of item cannot be returned, such as perishable goods (e.g., pillows and single-use items), custom products (e.g., special orders or personalised items) and personal care goods (e.g., beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We only replace items if they are defective or damaged.

If you need to exchange your item for an identical item, send us an email at customerservice@purifas.com.

Refunds

We will send you an email to let you know we have received your returned item.

Once your returned item has been inspected, we will notify you of the outcome, i.e., whether your refund has been approved or rejected.

If it has been approved, within 14 days your refund will be processed and a credit will be applied to your credit card or original method of payment. Please remember it can also take some time for your credit card company or bank to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at customerservice@purifas.com.

Late or Missing Refunds

If you haven’t yet received your refund, please recheck your bank account.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all this and you still have not received your refund, please contact us at customerservice@purifas.com.

Discounted Bundles of Multiple Products

Purifas may, from time to time, offer discounts on orders when multiple products are purchased together.

There may be circumstances where you've purchased multiple products at a discounted price but later want to return one or some of those items.

If all the products are returned according to the terms and conditions noted above, then a full refund of the purchase price will be given.

However, if only one or some of the items are returned, the items you wish to keep will be charged at the full retail price as advertised here on purifas.com. The remaining balance from the paid amount will be refunded.

For example:

Purifas had a promotion where customers could get a 20% discount if they purchased the FaceShield, BodyShield, BodyShield Dispenser and Dream Topper together. Mr Smith took advantage of this deal and bought the bundle. However, he decided to return the Dream Topper. In this case, the 20% discount would no longer apply to the remaining products in the bundle. Therefore, Mr Smith would have to pay the full retail price for the products he wants to keep (the FaceShield, BodyShield and BodyShield Dispenser) and would receive a refund of the remaining balance, if any.